FAQ's And Policies

BRAND RELATED

What if I face a manufacturing defect?

At URBAN KICKERS CORP, we stand by the quality of the products we offer. Extreme care is taken during the manufacturing process, and each product undergoes rigorous quality checks. In the rare case that you find a manufacturing defect in the leather product you purchased, we will be happy to repair, refinish, replace, or exchange the product at full MRP, provided the defect is reported within 7 days from the date of invoice.

Exchange or replacement will be at the sole discretion of the company.

Manufacturing defects include:

  • Damaged Leather
  • Broken or Damaged Hardware
  • Faulty Zippers or Buckles

Exclusions: What is not covered?

The manufacturing defect policy does not cover external damages caused intentionally or unintentionally due to improper usage, such as:

  • Regular wear and tear due to daily use
  • Physical damage to leather (e.g., animal bites, exposure to sharp or blunt edges)
  • Exposure to water or liquids
  • Use of improper cleaning agents or methods